Terms and Conditions
Welcome to Dragonia. These Terms and Conditions constitute a legally binding agreement between the player and the company that operates this platform. By registering an account and using the services, all users confirm that they have read, understood, and agreed to be bound by these rules. It is essential to review this document carefully, as it governs all activity. These provisions ensure a fair and secure environment for all participants. If any part of these terms is not acceptable, access to the services should be discontinued. The online AU casino Dragonia operates under the regulations outlined herein.
General Provisions
These terms apply to all games and services offered. The company holds a licence from the Anjouan Gambling Authority (ALSI-152406028-FI2), and these conditions are established in accordance with its regulatory framework. The company reserves the right to amend these terms at any time. Players are responsible for regularly checking for updates. Continued use of the platform after any changes signifies acceptance of the new terms. All transactions are processed in supported currencies, including AUD and various cryptocurrencies, as specified in the cashier.
Player Account Registration
To access real-money play, individuals must complete the registration process. The following conditions apply to all accounts:
- Eligibility: Applicants must be at least 18 years old or of the legal age for gambling in their jurisdiction.
- Accuracy: All information provided during registration, including name, date of birth, and contact details, must be truthful and accurate.
- Single Account Rule: Each player is permitted to hold only one account. Any additional accounts may be suspended or closed, with associated funds potentially being voided.
- Account Security: The account holder is solely responsible for maintaining the confidentiality of their username and password. All actions taken through an account are deemed to have been made by the registered player.
Before a withdrawal is processed, the company will conduct Know Your Customer (KYC) verification. This process requires submitting documents such as a valid ID, proof of address, and proof of payment ownership. Verification can take up to 48 hours to complete.
Financial Transactions
All financial operations, including deposits and withdrawals, are subject to strict security protocols. Players agree to use only legitimate payment methods registered in their own name. The minimum deposit amount varies by method, starting from A$15 for some options. Withdrawals are processed back to the original deposit method where possible. The minimum withdrawal is generally A$50. While the finance team aims to approve requests within three business days, processing times may vary depending on the payment provider and completion of verification checks.
Bonuses and Promotions
Dragonia offers various bonuses and promotions to enhance the player experience. Participation in these offers is subject to specific terms and conditions, which are provided alongside each promotion. General bonus rules include wagering requirements, validity periods, and maximum bet limits. For instance, the standard casino welcome bonus has a wagering requirement of x35 on the deposit and bonus amount. It is the player’s responsibility to read and understand these rules before accepting a bonus. For any queries regarding bonus rules, players may refer to the specific promotion’s page or get in touch via the details on the Dragonia contact us page. Failure to comply with bonus terms may result in the forfeiture of the bonus and any winnings derived from it.
Prohibited Conduct
To maintain the integrity of the platform, certain activities are strictly prohibited. These include, but are not limited to, fraudulent actions, collusion with other players, use of automated software or bots, and exploiting any software bugs or errors. Any player found to be engaging in such activities will have their account suspended, and any balances may be confiscated. Players are also prohibited from using the services from restricted jurisdictions as outlined in the full terms.
Dispute Resolution
Should a player have a complaint or dispute, the first step is to contact the customer support team. The team is available 24/7 via Live Chat and email to address any concerns. The company will make reasonable efforts to resolve any reported matter promptly and fairly. If a resolution cannot be reached through standard support channels, the issue may be escalated according to the procedures outlined by the licensing authority.